Your privacy matters. Here's how we protect it.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or make a purchase. It is written for Australian customers and reflects the Australian Privacy Principles.

AUSTRALIAN PRIVACY PRINCIPLES

We handle personal information in line with the Privacy Act 1988 and the Australian Privacy Principles.

SECURE CHECKOUT

Payment details are processed through encrypted, PCI-compliant payment providers. We do not store card numbers.

TRANSPARENT USE

We only use your information to process orders, communicate with you, and improve your shopping experience.

DIRECT MARKETING

Marketing emails are only sent with your consent. You can unsubscribe at any time.

COOKIES & ANALYTICS

We use cookies and analytics tools to understand how visitors use the site and to improve performance.

YOUR RIGHTS

You can request access to, correction of, or deletion of your personal information by contacting us.

Who We Are

RoomMode Australia is an Australian-owned online retailer of desks, LED lighting, bedroom furniture and desk accessories. Our registered business address is:

1 Sand Street, Tweed Heads, NSW, Australia

For privacy-related questions, email us at hello@roommode.com.au.

Information We Collect

We may collect the following information when you use our website or place an order:

Your name, email address, phone number and delivery address
Order details, payment confirmation and purchase history
Device and browser information, IP address and location data
Website usage data through cookies and analytics tools
Marketing preferences and communication history

We only collect personal information that is reasonably necessary for our business operations and to provide you with our products and services.

How We Use Your Information

We use your personal information to:

Process and deliver your orders
Communicate with you about your order, delivery and support requests
Provide customer service and handle returns or warranty claims
Send marketing communications if you have opted in
Improve our website, products and customer experience
Comply with legal and regulatory requirements

We do not sell your personal information to third parties. We only share it with trusted service providers needed to operate our business, such as payment processors, freight carriers and email platforms.

Cookies & Analytics

Our website uses cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors interact with the site. You can disable cookies in your browser settings, but some features may not work correctly.

We may use third-party analytics services to collect anonymous traffic data. This data is not linked to your personal identity.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure hosting, encrypted checkout and access controls.

Payment information is processed by secure, PCI-compliant payment gateways. We do not store your full credit card details on our servers.

Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information where appropriate
Opt out of marketing communications at any time
Make a complaint if you believe your privacy has been breached

To exercise any of these rights, contact us at hello@roommode.com.au. We aim to respond within 2 business days.

Third-Party Services

We may share limited personal information with trusted third parties who help us operate the business, including payment processors, shipping carriers, email marketing platforms and analytics providers. These providers are required to handle your information securely and only use it for the purpose we engaged them for.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and significant changes will be communicated where required.

Last updated: 17 August 2026.