The fine print. Made simple.

When you place an order through our website, you are making an offer to purchase the products in your cart. We will send an order confirmation email, but this does not mean your order has been accepted.

We reserve the right to accept or decline your order for any reason, including product unavailability, errors in product or pricing information, or suspected fraudulent activity. If we cancel an order after payment has been processed, we will issue a full refund.

You must provide accurate and complete information at checkout. We are not responsible for delays or failed delivery caused by incorrect information.

All prices shown on the website are in Australian dollars (AUD) and include GST unless otherwise stated. Shipping costs are shown at checkout before payment.

We accept major credit cards, debit cards and other payment methods as shown at checkout. Payment is processed through secure third-party payment gateways. We do not store your full card details.

In the event of a pricing error, we reserve the right to cancel the order and refund any payment received. We will notify you as soon as possible if this occurs.

We aim to dispatch orders within 24–48 hours on business days. Delivery times are estimates and start from the date of dispatch, not the date of order.

Standard delivery to most Australian addresses is 3–6 business days. Western Australia, Northern Territory and Tasmania deliveries may take 4–7 business days. Rural and remote areas may take longer.

Bed Station items attract a flat freight fee of $79.95 due to their bulky size and weight. These items require a physical street address and cannot be delivered to PO boxes or parcel lockers.

Delivery timeframes are estimates only. We are not liable for delays caused by the carrier, weather events, public holidays or other circumstances outside our control.

Most unused and unopened items can be returned within 30 days of delivery for a refund or store credit. Items must be in original condition with all packaging, parts and tags included.

If your item arrives damaged, faulty or not as described, contact us within 7 days with photos. We will arrange a replacement, refund or repair at no cost to you.

Opened or used items, mattresses, bedding, personalised products and items marked as final sale are not eligible for change-of-mind returns unless faulty.

For change-of-mind returns, the customer is responsible for return postage costs. For faulty or damaged items, we cover the return shipping cost.

All products sold by RoomMode Australia come with a 1-year manufacturer warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal domestic use.

The warranty does not cover normal wear and tear, cosmetic damage from use, misuse, overloading, improper assembly, accidents, exposure to moisture or heat, or products purchased from unauthorised resellers.

To make a warranty claim, contact us with your order number and photos of the issue. We aim to respond within 2 business days.

To the extent permitted by law, RoomMode Australia is not liable for any indirect, incidental, special or consequential loss or damage arising from your use of the website or purchase of products.

Our total liability for any claim relating to a product or service is limited to the amount paid for that product or service.

Nothing in these terms excludes, restricts or modifies any consumer guarantee or other right under Australian Consumer Law that cannot be excluded by law.

You agree to use our website only for lawful purposes and in a way that does not damage, disable or impair the website or interfere with other users.

We may suspend or terminate access to the website at any time without notice for conduct that we believe violates these terms or is harmful to us or other users.

All content on this website, including images, text, logos and product descriptions, is owned by or licensed to RoomMode Australia and may not be copied or reused without permission.