RETURNS & WARRANTY
Shop with confidence. We've got you covered.
Every product comes with a 1-year manufacturer warranty, plus a 30-day change-of-mind return window for most unused and unopened items. Your rights under Australian Consumer Law still apply.
1-YEAR WARRANTY
All products are covered by a 1-year manufacturer warranty against defects in materials and workmanship.
30-DAY RETURNS
Change of mind? Most unused and unopened items can be returned within 30 days for a refund or store credit.
EASY RETURNS PROCESS
Contact our team with your order details and we'll guide you through the return or exchange steps.
AUSSIE SUPPORT
Australian-based customer service team ready to help with warranty claims, returns and setup questions.
AUSTRALIAN CONSUMER LAW
Our warranty and returns policy is in addition to your automatic rights under Australian Consumer Law.
Returns Policy
Change of Mind
Most unused and unopened items can be returned within 30 days of delivery for a refund or store credit. Items must be in original condition with all packaging, parts and tags included.
Faulty or Damaged Items
If your item arrives damaged, faulty or not as described, contact us within 7 days with photos. We'll arrange a replacement, refund or repair at no cost to you.
Items Not Eligible for Change of Mind
Opened or used items, mattresses, bedding, personalised products and items marked as final sale are not eligible for change-of-mind returns unless faulty.
Return Shipping
For change-of-mind returns, the customer is responsible for return postage costs. For faulty or damaged items, we cover the return shipping cost.
Warranty Information
All products sold by RoomMode Australia come with a 1-year manufacturer warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal domestic use.
What's Covered
- Structural defects in frames, legs and desk surfaces
- Electrical faults in LED lighting and powered accessories
- Manufacturing defects in hardware and fittings
What's Not Covered
- Normal wear and tear, scratches or cosmetic damage from use
- Damage caused by misuse, overloading, improper assembly or accidents
- Damage from exposure to moisture, heat or direct sunlight
- Products purchased from unauthorised resellers
To make a warranty claim, contact our support team with your order number and photos of the issue. We aim to assess and respond within 2 business days.
Frequently Asked Questions
How long is the warranty?
Every product comes with a 1-year manufacturer warranty from the date of delivery.
Can I return an item if I change my mind?
Yes. Most unused and unopened items can be returned within 30 days of delivery for a refund or store credit.
What if my item arrives damaged or faulty?
Contact us within 7 days with photos. We will arrange a replacement, refund or repair at no cost to you.
Do I have to pay for return shipping?
For change-of-mind returns, the customer pays return postage. For faulty or damaged items, we cover the cost.
How do I start a return or warranty claim?
Email hello@roommode.com.au with your order number, the item you want to return and a brief description. We will reply with next steps within 2 business days.